When using our online services, in some cases, we need your personal data to be able to deliver the requested service. We will not use your personal data for any purpose other than providing the requested services. All the information we collect is kept until the service is performed or until the end of the current business year, except for the information that we are legally required to keep longer.
Our policy determines the type of personal data that we collect and process, reasons for processing them, retention period, and the safety measures we take against misuse of personal data, as well as procedures you should follow if you have any questions or requests regarding your personal data.
The information we collect depends on the type of online service that is required and this is:
- Online queries: name, surname, contact mail address
- Accommodation booking: name, last name, e-mail address
- Guest registration: data that are legally regulated and required to be collected because these data are sent to the eVisitor system. These are: name, surname, address, number, date and place of issuance of personal document, citizenship, country of residence, date and place of birth
- Sale and payment of online services (excursions, transfers, tickets): name, last name, email address, telephone, payment details
PROCESSING COMPLAINTS AND RESOLVING INQUIRIES
In order to be able to resolve all your inquiries or process any possible complaints, we need your first and last name, as well as the e-mail address to which we should send the requested information. If you contact us with inquiries, we process the data we acquire through that process only to provide the requested information. We will delete the acquired information once we have resolved your inquiry.
Personal data required for processing complaints to the service you have received is retained for a period of one year from the day the complaint was received, according to regulations related to consumer rights and hospitality services.
RECIPIENTS OF PERSONAL DATA
We are legally required to submit personal data of our guests to the national system for guest records – eVisitor.
In exceptional cases, we are obliged to provide the competent national authorities (e.g. courts, police, regulatory bodies, etc.) with access to specific personal data upon written request based on applicable regulations.
Only when that is necessary for us to provide our services, personal information is also forwarded to reliable partners (data processors) for the purpose of enabling customer support, IT maintenance or a similar purpose, using mandatory data protection measures.
PERSONAL DATA PROTECTION MEASURES
We process the data collected only by applying the appropriate legal, technical, and organisational security measures in order to prevent any unauthorised data processing. We only collect data which is necessary for processing and we do not keep such data longer than necessary or longer than determined by law.
USER RIGHTS REGARDING PERSONAL DATA PROCESSING
Depending on the purpose and legal basis of data processing, you can always request:
- access to personal data,
- amendment of personal data,
- erasure of personal data, and
- restriction of personal data processing.
If you believe one of your rights has been infringed, you may file a complaint against personal data processing to your national supervisory authority. The supervisory authority for Croatia is the Croatian Personal Data Protection Agency, Martićeva 14, 10000 Zagreb, firstname.lastname@example.org.
CONTACT INFORMATION FOR PERSONAL DATA PROTECTION
Requests, complaints and inquiries regarding personal data processing and protection can be made:
- personally at our agency,
- to our e-mail address: email@example.com
- by post to the address: Laguna Novigrad d.d. Škverska 8, 52466 Novigrad.
According to the applicable legislation regulating personal data protection, any requests/inquiries will be processed as soon as possible and no later than within 30 days of their receipt.
When contacting you and processing the aforementioned requests, we will make reasonable efforts to confirm your identity and prevent unauthorised personal data processing.
Data protection officer contact information:
Škverska 8, 52466 Novigrad
POLICY AMENDMENTS AND SUPPLEMENTS
This Policy is effective from 25 March 2019.
Notifications about amendments to the Policy will be available on this page in due time.