General Terms of Business

TERMS OF BUSINESS

The website www.GoAdria.com is a part of a sales and promotion system owned by the tourist agency of the same name operating within the Aminess Hotels & Campsites, owned by the company Laguna Novigrad d.d.. Its purpose is to allow users to obtain and receive information, purchase or activate select experiences organized by GoAdria tourist agency’s partners, obtain information about accommodation facilities, selected destinations, transportation, transfers and organization of the user’s (guest’s) stay at a destination, as well as to facilitate commenting on the offered services and realized experiences. 

These terms apply to all bookings made:

  • on the www.GoAdria.com website
  • by direct sale of tourist services.

END USER

The End User is considered to be any adult person and any legal person that uses this website and consents to these Terms of Business. The right to use this website is the individual right of the End User and it is not transferable to other physical or legal persons.

SIGNING UP AND CONTRACTING

The Guest may sign up for a trip organized by the Agency in an Agency's branch office in person, by phone, via e-mail, and at all points of sale of Aminess Hotels & Campsites.

PRICE AND CONTENT OF THE TRAVEL PACKAGE
The Agency strives to offer the best prices for all the experiences that the Guest may purchase on the website. The Agency reserves the right to change prices without prior notice. All payments shall be made in Croatian Kuna. Your credit card shall be charged according to the conversion rate from Euro (EUR) to Croatian Kuna (HRK) at the current exchange rate of the Croatian National Bank. Upon charging your credit card, the same amount shall be converted into your local currency according to the exchange rate of the card association. This conversion may result in a difference in price in comparison to the original price stated on our website.

The Agency may request an increase in the agreed price if any of the following occurs after the date of the conclusion of the contract:
- currency exchange rates change in relation to the date of the publication of the programme,
- transport expenses change (fuel, tolls, etc.),
- transport operator rates change.

The Agency shall give written or oral notice of a change in the package price.
The contracted price cannot be increased seven days before the beginning of the trip.
The Guest may cancel their package at no additional cost if its price increases by more than 8% in relation to the agreed price and no later than within 48 hours upon receiving the written notice. If the Guest does not cancel their package in person at the Agency’s point of sale or in writing within the specified time period, they shall be deemed to have consented to the change in price.
The published prices are a result of the agreement between the Agency and its partners and they do not necessarily correspond to the prices indicated on site at the Guest’s destination.

BOOKING CANCELLATION

A booking may be canceled.

Terms of cancellation of a booked excursion:

  • If the guest cancels the excursion 24 hours before the trip, the Agency shall refund them the full amount of the excursion.
  • If the guest cancels the excursion within 24 hours before the trip, the Agency shall retain 50% of the amount, and refund the guest the other 50%.
  • It the guest does not show up, the Agency shall charge them the full amount.

IMPORTANT: In the event of the cancellation of a booked excursion which was paid for in cash, the money shall be refunded to the buyer’s bank account, to which the buyer agrees by purchasing the excursion.

TRIP CANCELLATION BY AGENCY OR PROGRAMME CHANGE
If an insufficient number of users sign up for a trip, the Agency reserves the right to cancel the trip no later than 1 day before the beginning of the trip. The Agency reserves the right to a complete or partial change to a trip if exceptional circumstances that could not be anticipated, remedied or avoided should arise before the beginning of the trip. Should the Agency cancel a trip, the Guest is eligible for a refund of the full amount paid, but they are not eligible for compensation.

AGENCY OBLIGATIONS
The Agency is obliged to ensure fulfillment of its services, to exercise due diligence in the selection of service providers, and to look after the rights and interests of the Guest in accordance with good tourism practices.
The Agency is obligated to provide all contracted services within an individual package to the Guest and to respond to possible non-performance of a service or a part of a service. The Agency shall perform all obligations mentioned in its programmes in full and in the manner described, except in the case of force majeure or changed circumstances. If possible, the Agency shall offer an alternative solution in such cases.

AGENCY’S PARTNERS
The Agency sells, promotes, recommends experiences as an intermediary of companies, small businesses, individuals, associations, family farms, and other service providers which offer those experiences to the Guest. The partner, as the owner of the experience, commits to deliver the contracted experience in the best possible way and to abide by all the standards of sound business practices and quality they employ in their regular business with the Guest.
Partners provide their service directly to the Guest. The Agency does not own or provide the services it offers on its website and disclaims all responsibility arising from the use of services the Agency’s partners provide to the guest. The Agency shall not be held responsible for a wrongly delivered or an undelivered service by its Partner or any third party.

INSURANCE AND LIABILITY

Some experiences that can be purchased on GoAdria's website may be potentially dangerous. Before purchasing and using any of these experiences, the End User must be aware of the risk. If the End User should have any questions on this issue, they may contact GoAdria for any additional information. GoAdria is not responsible for the safety and does not give a guarantee of the performance of experiences offered by its partners. The End User shall use any service provided by a GoAdria’s Partner at their own risk.

The Agency shall not be held responsible for any damage to equipment and other belongings of the Guest which may occur as a result of the use of the www.GoAdria.com website. The Guest consents to use the website at their sole discretion and that the Agency, as well as affiliated third parties, do not warrant in any way that the use of the website shall not be terminated or without operational difficulties. The Guest consents that the Agency is not liable for any inappropriate or unlawful conduct of other guests or third parties and that the Guest is the sole bearer the of risk of potential damage. The Guest expressly states that they shall not hold the Agency, its responsible persons or employees liable for compensation for possible damages and costs, including the costs of legal representation, which may arise from the use of the www.GoAdria.com website.

FILLING COMPLAINTS:

Pursuant to the Law on Provision of Tourism Services, the end user has the right to file a written complaint in one of the following ways:

  •  personally in one of the Agency’s offices: Mirna 2, 52466 Novigrad,
  •  by post to address: GoAdria Mirna 2, 52466 Novigrad,
  •  via e-mail to address: info@GoAdria.com,
  •  or by fax to number: +385 52 555 555.

The Agency must respond in writing to the end user’s written complaint no later than 15 days after the receipt of the complaint.

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Aminess Hotels & Campsites

GoAdria is Aminess’ tourist agency established to provide our guests with a perfect holiday full of authentic experiences.